Shipping Policy
Shipping
I ship USPS Priority Mail on most orders, but reserve the right to choose another method at our discretion. Shipping takes 3 to 5 business days. All orders must be placed before 1 p.m. MST Monday through Friday, otherwise they'll be shipped the next business day. Weekends and holidays don't qualify as business days. In-stock orders are shipped within 24 hours.
Out-of-Stock Items - If an item ordered is out of stock, you will be notified by email. You'll then have the option to wait until your item is in stock via backorder or you may cancel your order.
Unavailable or Incorrect Orders - All orders are subject to change/cancellation by Rilassare Esthetics based on incorrect prices, specifications and/or availability of product.
Order Processing - Credit cards are charged upon order placement. Orders are processed in our system within four hours. Orders can't be canceled or modified once they're processed. Orders placed on weekends or holidays will be processed on the next business day. If for any reason, we're unable to fulfill your product order, we'll immediately refund your credit card and advise you of your order cancellation.
Correct Shipping Information Requirement - Incorrect shipping or billing information to an alternate or wrong address entered by a user/purchaser may result in shipping delays and additional shipping charges to the user/purchaser. Refused packages and/or packages that can't be delivered for the reasons listed above will result in user/purchaser being charged a $20 “non-deliverable” fee or it will subtracted from any refund due.
Product Delivery - It is reasonable to assume that all (United States) standard delivery orders can be expected within three to 5 business days. All delivery times are estimates and the shipping carriers we use ultimately control delivery. Rilassare Esthetics isn't responsible for any delays in delivery that are beyond our control, such as acts of God/nature, transportation issues, carrier labor strikes and/or material loss. Unreceived orders must be claimed within 10 business days of USPS provided delivery tracking date.
Last updated: 05/10/2019
Unopened/Unused Product Guarantee
Rilassare Esthetics gives refunds on product/products return, if you change your mind or not satisfied with your purchase within 15 days of your purchase date. Product/products should be in the original packaging and condition in which you have received them. It can be exchanged or returned only if the product/products are unused. Returns or exchanges after 15 days of your purchase date will be subject to a 20% restocking fee. After 30 days from purchase date, ALL SALES ARE FINAL AND PRODUCTS CANNOT BE RETURNED. Please allow 5 business days to process your return once we have received your returned items.
Partially Used Product Guarantee
We want our customers to be happy with our treatment systems and individual products. If you’ve tried a product and you’re unhappy with the results, we’ll share the cost. Simply return the open/partially used product within 30 days of your purchase for a 50 percent refund off your original purchase price, applied as a store credit.
Refunds will be applied as a store credit only. No credit card or cash refunds. Refunds/store credits don't include a partial refund of original shipping cost.
* (See return/exchange policy listed below for other rules and restrictions related to both guarantees listed above)
Return/Exchange Process
· Prior to returning a product/products, you must email us at LannyB@RilaEsti.com with the reason for the return. We'll need your name, email address, phone number and your specific order number related to the items you want to return. NOTE: This step must be done first, before you ship the product(s) back to us!
· Once your item/items are approved for return by Rilassare Esthetics, you can proceed.
· For a refund, ensure that the items being returned are unopened, unused and in their original “new” condition and within the allotted timeframe for the return. For Partially Used Product Guarantee, see Return/Exchange Policy below.
· Pack the item/items in the box you received them in or pack the item/items in a similar shipping box.
· Include all printed material and the Rilassare Esthetics packing slip.
· Return/include any promotional/free items you received with your purchase.
· Print your original order number on the box and ship the item/items you’d like to return or exchange to:
Rilassare Esthetics
4113 Old William Penn Hwy
Murrysville, PA 15668
Please allow up to 10 business days for your return to be processed. You'll receive the appropriate adjustment on your credit card as soon as we complete your return.
Return/Exchange Policy
· Shipping cost on all returns are the responsibility of the user/purchaser. We suggest you use a major shipping service like USPS, UPS or FEDEX. We also recommend you buy shipping insurance that matches the value of your purchase. We're not responsible for returns that are lost or damaged when returned to us.
· All Items in our Return/Exchange process must be complete for your return to be eligible for an exchange or refund. We reserve the right to refuse a whole or partial return on any returned products.
· Refused packages will be accepted for return, but user/purchaser will be billed a $20 service charge.
· Shipping fees are refundable, only if Rilassare Esthetics shipped you a wrong item or the item was physically damaged in shipping to you by our carrier.
· * Partially Used Product Guarantee- Items/skincare products that are greater than 50 percent used are ineligible for a partial refund/store credit. Eligibility for our Partially Used Product Guarantee is completely at the discretion of Rilassare Esthetics. We measure returned product/products by weight and by volume. Repeat returns on same items/products or repeat returns from same customer will not be approved for refund. Store credits only on approved returns.
· Any products that are defective or incorrect item will be replaced within 15 days of purchase, Please contact us for instruction on replacement products. Products cannot be returned due to allergic reaction.
If you need to cancel an order, please call us immediately
Last updated: 05/23/2022
Return Policy
Terms of Service
Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the https://www.RilaEsti.com website operated by Rilassare Esthetics ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your Full Name, Address, Phone Number, and email address.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Rilassare Esthetics.
Rilassare Esthetics has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Rilassare Esthetics shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms, please contact us.
Last updated: 02/25/2019
Privacy Policy
Rilassare Esthetics ("us", "we", or "our") operates https://www.RilaEsti.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email or text (if you sign up for our texting service) in the future to tell you about specials, new products or services, or changes to this privacy policy.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this …
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of 02/25/2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Last updated: 02/25/2019